Frequently Asked Questions...
Q. Is the artwork original and unique?
A. Yes, all of the art is hand-crafted original work sourced direct from the artist's studio. We do not feature any digital reproductions.
Q. Do you sell limited edition prints?
A. Yes. Where we feature limited edition prints we will confirm how many prints have been created in that edition and issue you with a Certificate of Authenticity confirming this.
Q. Will the colour of the artwork be different to the image displayed on my computer?
A. The colours and appearance of artwork displayed on our site may vary slightly from the original. This is due to differences in individual monitor settings, photography limitations and file size restrictions. In most cases the colours are more vibrant in real life.
Q. What happens once I place my order?
A. Once you have placed your order, you will receive a confirmation email. We will then arrange delivery and aim to have the artwork delivered to you within 7 to 10 days.
Q. I have seen a piece of artwork on your site but the size does not fit my needs. What can you do?
A. Just get in touch with us at email@example.com and we can arrange a commission to suit your needs.
Q. Can I change the colours on any of the artwork?
A. All of the artwork is original, but please simply get in touch with us at firstname.lastname@example.org and we can arrange a commission to suit your needs.
Q. What happens if I don't like the artwork when it arrives?
A. From our experience if you like the artwork on the site, it's very likely that you'll love it even more when it arrives. However if you are not 100% satisfied with your artwork we offer a replacement or a full refund.
Q. How long do I have if I wish to return my artwork?
A. We offer a 14-day money back guarantee if you are not completely satisfied. You will need to arrange for the shipping of the artwork. Please visit our Refunds & Returns policy for further information.
Q. Do you sell artwork to commercial customers?
A. Yes please feel free to contact us with your requirements.
Q. Are my card details safe?
A. Yes. Hugo Mumbles does not ask for or store your debit or credit card details. You will have the option to make your payment via PayPal who offer an extremely secure payment facility. Alternatively you can make a direct bank transfer payment to Hugo Mumbles by simply adding us as a recipient via your bank.
Q. What cards do you accept as form of payment?
A. PayPal accepts all major credit and debit cards.
Q. Can I pay by cheque?
A. No we do not accept cheques. Please let us know if you cannot make an electronic payment via PayPal or a direct wire transfer from your bank.
Q. Are my personal details safe?
A. Your personal details are kept extremely safe. We will never pass your personal information to anyone else except where we are required to do so by law.
Q. How long will delivery of my artwork take?
A. We aim to deliver your artwork within 7 to 10 days of full and cleared payment. Please see our Delivery section for more information.
Q. How much are your delivery charges?
A. Delivery charges vary by the cubic volume of the artwork. To view the charge simply add the artwork to your trolley and proceed to checkout.
Q. Who will deliver my artwork?
A. Most artworks are sent via a courier service and will require a signature. The couriers vary depending on the size of piece and where you want the artwork delivered to.
Q. How is my artwork packaged?
A. All artworks are extremely well packaged to insure safe delivery.
Q. Is the artwork insured against damages?
A. Yes all artwork is insured against damages.
Q. What happens if my artwork is damaged in transit?
A. If your artwork is damaged, you will be offered a replacement or a full refund. Please visit our Refunds & Returns policy for further information.
Q. Do you deliver worldwide?
A. Yes. Our delivery charges on the site relate to UK deliveries. Please contact us for prices for destinations outside of the UK.
Q. I require urgent delivery, is this possible?
A. Yes, please contact us, there may be an additional charge depending on your requirements.
Q. Can I collect in person?
A. Yes, we can arrange a date that best suits you.
Q. Can I request my artwork to be delivered on a particular day?
A. Yes of course, just let us know which day would best suit you. Please bear in mind that Saturday deliveries may attract an additional charge.
Q. I was told my artwork would arrive today but it hasn’t, what should I do?
A. Unfortunately sometimes despite booking your artwork to arrive the day you have been informed, on the odd occasion the courier may be late in which case it should arrive the following day, however if you are concerned, please feel free to contact us.
Q. I would like to return my artwork, how does this work?
A. If you are in any way unhappy with the artwork purchased you may send the piece(s) back for a replacement or full refund. You must notify us in writing within 14 days of receipt of your order.
To arrange a return, or if the artwork received is faulty or is not what you originally ordered, please e-mail email@example.com quoting your name and address, details of the artwork, the reason for return and whether you require a replacement. Please visit our Refunds & Returns policy for further information.