If you are in any way unhappy with the artwork purchased you may send the piece(s) back for a replacement or full refund. You must notify us in writing within 14 days of receipt of your order.
To arrange a return, or if the artwork received is faulty or is not what you originally ordered, please e-mail email@example.com quoting your name and address, details of the artwork, the reason for return and whether you require a replacement.
If you plan to return the artwork you must do this within 14 days of receipt of your order, sending the piece(s) to:
Hugo Mumbles, c/o Pack & Send, 91-93 King's Road, Reading, Berkshire, RG1 3DD
You must return the artwork in perfect condition, unused, with all packaging intact. The artwork remains your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. If you are returning piece(s) to us for a refund or a replacement, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 14 days of receipt).
Please note that your original delivery charges will not be refunded.
For commissioned and/or personalised artwork a return is not possible.
After we have received the returned artwork we will credit your PayPal account with the full purchase price of the artwork returned less credit/debit card charges no later than 30 days from the date of receipt. If you do not return the artwork to us, you are still liable to us for the cost. We are under no obligation to collect or recover the artwork from you, but if we do, our costs will be payable by you.
You have the right to cancel your order at any time before you receive the artwork you order by contacting Hugo Mumbles via e-mail at firstname.lastname@example.org. In the instance that the artwork has already been assigned or despatched when you contact us, you may return the piece(s) within 7 days of receipt of delivery to receive a full refund. Please see our Returns policy.